Frequently Asked Questions

How does the AERIS air purifier work?

The AERIS Smart Air Purifier uses a multi-layer filtration system, including a HEPA filter, activated carbon layer and additional purification technology to help remove dust, odours and airborne particles from your space.

What size room is it suitable for?

It is ideal for bedrooms, home offices and small to medium living spaces. For best results, place the purifier in an open area with good airflow.

How often do I need to replace the filter?

We recommend replacing the filter every 3 to 6 months depending on usage and air quality.

Is it noisy?

No. The AERIS purifier is designed for quiet operation and includes a sleep mode, making it perfect for use in bedrooms and at night.

Does it really help with odours?

Yes. The activated carbon filter helps neutralise common household odours such as cooking smells, smoke and pet odours.

How long does shipping take?

Orders are typically processed within 1 to 2 business days and delivered within 4 to 8 business days across Australia.

Do you offer returns?

Yes. We offer a 30 day return guarantee. If you are not satisfied, please contact us and we will assist you.

Is shipping free?

Yes. We offer free shipping across Australia.